I start to online book flight ticket last week but still, not success. The reason is quite sweating me a lot.
Since my card is locked, I have to unlock and activated it before I can make payment online-ly. There is a blank for me to fill in my mother’s maiden name, and hence I write “CHIEW”. Every time I double check everything before I click ‘Activated Now’ and every time the screen appears a sentence that tells me ‘Validation Fail’. I call to customer service 3 times and I try to activate my card 7 times. They ask me for my card number, IC, handphone number and mother’s name and say they will unlocked it in 5 minutes.
Today I was frustrated and make the 4th time call to public bank customer service. There is a guy answer my call and ask me for a few thing, as usual. But this time he told me that my mother’s surname is “CHEW”
=.=|||
I really speechless!!!
I am very sure my mother’s surname is CHIEW, how come it becomes CHEW? Either I write wrongly when I fill in the form, or they key in wrongly into the system. Why they didn’t tell me that I am wrong at my mother’s name since they had ask me to spell it. Now I success to do my online booking and really thanks to the guy that found out my mistake.
Anyway, I still curious since when my mother’s surname have been change to Chew!
